Ian Jansen, December: Jansen landed at Service NSW in March after spending three years working to transition the Department of Industry's technology environment to the cloud. The position of chief digital and product officer was created for Jansen, who took over responsibility for Service NSW's core digital products, including the MyService NSW account, website and mobile app, digital forms and transactions and the payment services platform. However, it was revealed that Jansen left the post in December, after only nine months in the job.